Terms of Service

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzaluce-meal.digital (the "Website"), as well as all related content, features, products, and services offered through the Website (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to any communications, or otherwise engaging with our Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

You must be at least 18 years of age to use our Services, or at least 13 years of age with verifiable parental or guardian consent. By using our Services, you represent and warrant that you meet these age requirements. We reserve the right to request proof of age at any time.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our Website or Services, regardless of whether they complete a purchase. Your continued use of the Website after any modifications to these Terms constitutes your acceptance of the revised Terms.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our Website at pizzaluce-meal.digital, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery of food and beverages, including pizzas, appetizers, salads, desserts, beverages, and other food items as may be updated from time to time.
• Delivery Services: Delivery of orders to eligible addresses within our defined service areas. Delivery availability, fees, minimum order amounts, and estimated delivery times are subject to change and will be clearly communicated at the time of checkout.
• Takeout/Pickup Services: Customers may place orders online for in-store or curbside pickup at our designated locations.
• Catering Services: We may offer catering packages for events and gatherings, subject to availability, advance notice requirements, and additional terms specific to catering agreements.
• Account Management: Registered users may create and manage personal accounts, track order history, save favorite items, manage payment methods, and receive promotional communications.
• Loyalty Programs and Promotions: From time to time, we may offer loyalty rewards, special promotions, discount codes, and limited-time offers, subject to their own specific terms and conditions.
• Customer Support: Access to our customer support team for assistance with orders, inquiries, complaints, and general information.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services. Menu items, prices, availability, and service areas are subject to change without prior notice.

All food products are prepared in a commercial kitchen that may handle common allergens including but not limited to wheat, dairy, eggs, nuts, soy, and shellfish. It is your responsibility to inform us of any dietary restrictions or allergies when placing your order. While we make reasonable efforts to accommodate special requests, we cannot guarantee that our products are free from allergens.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, delivery address, contact information, and payment details.
• Maintain the confidentiality and security of your account credentials and promptly notify us of any unauthorized access or use of your account.
• Use the Website and Services only for lawful purposes and in accordance with these Terms.
• Be present at the designated delivery address at the scheduled delivery time, or make appropriate arrangements for someone to receive the order on your behalf.
• Pay all applicable charges, fees, taxes, and gratuities associated with your orders promptly and in full.
• Comply with all applicable local, state, and federal laws and regulations when using our Services.
• Treat our staff, delivery personnel, and other customers with respect and courtesy.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Website or Services:

• Fraudulent Activity: Using false identity information, submitting fraudulent payment information, initiating unauthorized chargebacks, or engaging in any form of deception or fraud in connection with your use of our Services.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our Website, other user accounts, computer systems, or networks connected to our Services through hacking, password mining, or any other means.
• Data Scraping: Using automated tools, bots, scrapers, crawlers, or other automated means to access, collect, or index any content or data from our Website without our express written permission.
• Interference: Uploading or transmitting viruses, malware, or any other malicious code; interfering with, disrupting, or creating an undue burden on our servers, networks, or infrastructure; or attempting to probe, scan, or test the vulnerability of our systems.
• Intellectual Property Violations: Reproducing, distributing, modifying, creating derivative works from, publicly displaying, or otherwise exploiting any content from our Website without our prior written consent.
• Abusive Behavior: Harassing, threatening, intimidating, or abusing our employees, contractors, delivery personnel, or other users in any manner.
• Misuse of Promotions: Creating multiple accounts to abuse promotional offers, discount codes, or loyalty programs; sharing promotional codes in violation of their stated terms; or otherwise misusing incentive programs.
• Resale: Purchasing food items through our Services for the purpose of commercial resale without our prior written authorization.
• Impersonation: Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Illegal Purposes: Using our Services for any illegal purpose or in violation of any local, state, national, or international law or regulation.

Violation of any of the prohibited activities listed above may result in immediate termination of your account, cancellation of pending orders, forfeiture of any loyalty points or credits, and may expose you to civil and/or criminal liability. We reserve the right to report any suspected illegal activity to appropriate law enforcement authorities.

4. Intellectual Property Rights

The Website and all of its original content, features, functionality, design elements, graphics, logos, photographs, text, software, and other materials (collectively, "Content") are owned by Pizza Luce or its licensors and are protected by United States and international intellectual property laws, including but not limited to copyright laws, trademark laws, trade dress laws, and other applicable intellectual property statutes and treaties.

The Pizza Luce name, logo, trade dress, and all related marks, product names, and slogans are trademarks or registered trademarks of Pizza Luce. You may not use any of our trademarks without our prior written consent. Nothing in these Terms grants you any right to use our trademarks, service marks, trade names, logos, or other brand features.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with your use of our Services. This license does not include the right to:

• Reproduce, distribute, or publicly display any Content without our permission;
• Modify or create derivative works based on the Content;
• Use the Content for commercial purposes or public display;
• Remove any copyright, trademark, or other proprietary notices.

If you submit, post, or otherwise provide any feedback, reviews, suggestions, ideas, comments, or other content ("User Content") through our Website or Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with operating and promoting our Services. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales taxes, delivery fees, or service charges unless expressly stated. The total cost of your order, including all applicable taxes and fees, will be displayed at checkout before you confirm your purchase.

5.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as indicated on our Website at the time of checkout. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for all amounts due in connection with your order.

5.3 Order Confirmation and Processing

Upon placing an order, you will receive an order confirmation via email or text message. This confirmation is an acknowledgment that we have received your order and does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity. If your order is canceled after payment has been processed, we will issue a full refund to your original payment method.

5.4 Refunds and Cancellations

Orders may be canceled within a limited window after placement, as specified during the ordering process. Once food preparation has begun, cancellations may not be accepted. Refunds for incomplete, incorrect, or unsatisfactory orders will be evaluated on a case-by-case basis at our sole discretion. To request a refund or report an issue with your order, please contact us at [email protected] within 24 hours of your order delivery or pickup time. Approved refunds will be processed within 5–10 business days to the original payment method.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchases. We will collect and remit applicable sales taxes as required by law. Tax rates may vary depending on your delivery address and the nature of the items ordered.

6. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES PROVIDED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Website will be uninterrupted, error-free, or free from viruses or other harmful components;
• The results obtained from using the Website or Services will be accurate or reliable;
• The quality of any products, services, information, or other material obtained through the Website will meet your expectations;
• All menu items shown on the Website will be available at all times;
• Delivery times will be met in all circumstances, as delays may occur due to factors beyond our reasonable control.

Any material downloaded or otherwise obtained through the use of the Website is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from such download or use.

Food products are prepared in a shared kitchen environment. While we make reasonable efforts to accommodate dietary restrictions and allergy requests, we cannot guarantee that any food item is free from allergens or cross-contamination. Customers with severe food allergies are advised to exercise caution and contact us directly before ordering.

Some jurisdictions do not allow the exclusion of certain warranties. If you reside in such a jurisdiction, some of the above exclusions may not apply to you to the extent required by applicable law.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:

• Your use of, or inability to use, the Website or Services;
• Any unauthorized access to or use of our servers or any personal information stored therein;
• Any interruption or cessation of transmission to or from the Website;
• Any bugs, viruses, or other harmful code transmitted through the Website;
• Any errors or omissions in any content, or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website;
• Any foodborne illness, allergic reaction, or other health issue arising from consumption of our products, except to the extent caused by our gross negligence or willful misconduct;
• Any delays or failures in food delivery due to circumstances beyond our reasonable control.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Pizza Luce and you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you to the extent required by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services in any manner not authorized by these Terms;
• Your violation of any applicable local, state, national, or international law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, fraud, or willful misconduct;
• Any misrepresentation made by you in connection with your use of our Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. Your indemnification obligations will survive any termination of your account or these Terms.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizza Luce is registered and operates, without regard to its conflict of law principles or provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, in the applicable state where Pizza Luce maintains its principal place of business. You hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action.

To the extent applicable, the following federal laws govern aspects of your relationship with us:

• Federal Trade Commission Act (15 U.S.C. § 41 et seq.): Consumer protection standards applicable to our business practices;
• CAN-SPAM Act (15 U.S.C. § 7701 et seq.): Governing our commercial email communications;
• Computer Fraud and Abuse Act (18 U.S.C. § 1030): Governing unauthorized access to computer systems;
• Americans with Disabilities Act: To the extent applicable to our online Services;
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): If you are a California resident, you may have additional rights regarding your personal information as described in our Privacy Policy.

If you are a California resident, you also have the right to request information regarding the disclosure of your personal information to third parties for direct marketing purposes, and to opt out of such disclosures, in accordance with California Civil Code Section 1798.83.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at [email protected] and provide a written description of the dispute, the specific relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your notice. If the dispute cannot be resolved informally within this period, either party may pursue formal dispute resolution as described below.

10.2 Binding Arbitration

EXCEPT FOR CLAIMS FOR EMERGENCY INJUNCTIVE RELIEF, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF OUR SERVICES, OR ANY PRODUCTS PURCHASED THROUGH OUR WEBSITE SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. You and Pizza Luce agree to submit to binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitrator shall have the authority to award the same remedies and relief on an individual basis that a court of competent jurisdiction could award. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND PIZZA LUCE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If this waiver is found to be unenforceable, then the entirety of this arbitration provision shall be void and of no force or effect.

10.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to protect their intellectual property rights or confidential information pending the outcome of arbitration. You may also file individual claims in small claims court if your claims qualify under the applicable rules of such court.

10.5 Arbitration Costs

The costs of arbitration shall be allocated in accordance with the AAA Consumer Arbitration Rules. If you prevail in arbitration, we will reimburse your arbitration filing fees. If we prevail in arbitration, we will not seek reimbursement of our arbitration costs unless the arbitrator finds that your claim was frivolous or brought in bad faith.

11. Term and Termination

11.1 Term

These Terms of Service become effective on the date you first access or use our Website or Services and remain in full force and effect for as long as you continue to use our Website or maintain an account with us, unless earlier terminated in accordance with these Terms.

11.2 Termination by You

You may terminate your account and your agreement with these Terms at any time by discontinuing your use of the Website and Services and, if applicable, by requesting the deletion of your account by contacting us at [email protected]. Please note that termination does not entitle you to any refund for purchases already made, except as expressly provided in our refund policy.

11.3 Termination by Pizza Luce

We reserve the right, in our sole discretion, to suspend or terminate your account and access to our Services at any time, with or without notice, for any reason or no reason at all, including but not limited to:

• Violation of any provision of these Terms;
• Engaging in any fraudulent, abusive, or illegal activity;
• Non-payment of any amounts due;
• Providing false or misleading information;
• Any conduct that we believe, in our sole discretion, is harmful to other users, third parties, or our business interests.

11.4 Effects of Termination

Upon termination of your account or these Terms, your right to access and use the Website and Services will immediately cease. We may, but are not obligated to, delete your account information and any data associated with your account. Provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Changes to Terms

Pizza Luce reserves the right to modify, update, or revise these Terms of Service at any time and for any reason, at our sole discretion. When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Website at pizzaluce-meal.digital;
• For material changes, notify registered users via email at the address associated with their account, or through a prominent notice on our Website, at least thirty (30) days before the changes take effect (where required by applicable law).

Your continued use of the Website or Services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and Services and may request the deletion of your account.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for any changes. Your continued engagement with our Services following the posting of any changes constitutes binding acceptance of those changes.

13. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed and deleted from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by such modification or deletion.

The invalidity or unenforceability of any particular provision of these Terms shall not affect or invalidate any other provision hereof, and these Terms shall be construed in all respects as if any such invalid or unenforceable provision were omitted.

If the class action waiver in Section 10.3 is found unenforceable with respect to any claim, then Section 10.2 (binding arbitration) shall not apply to that specific claim, and such claim shall proceed in a court of competent jurisdiction. All other provisions of these Terms shall remain in full force and effect.

14. Additional Legal Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements, policies, or guidelines incorporated herein by reference, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, negotiations, representations, and understandings between the parties regarding the subject matter hereof.

14.2 Waiver

No waiver by Pizza Luce of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, and any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by a duly authorized representative of Pizza Luce.

14.3 Force Majeure

Pizza Luce shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, governmental actions, labor disputes, supply chain disruptions, utility failures, civil unrest, or terrorism. In such events, we will make reasonable efforts to notify you and resume normal operations as quickly as practicable.

14.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or operation of law. These Terms will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

14.5 No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

14.6 Electronic Communications

By using our Website and Services, you consent to receive electronic communications from us, including order confirmations, receipts, customer service communications, and promotional messages (if you have opted in). You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any applicable legal communication requirements, including that such communications be in writing.

14.7 Accessibility

We are committed to making our Website accessible to users with disabilities. If you encounter any accessibility barriers while using our Website, please contact us at [email protected] and we will make reasonable efforts to address your needs and provide an accessible alternative.

15. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service, or if you need to contact us for any reason related to your use of our Website or Services, please reach out to us using the following contact details:

Our customer support team is available to assist you and will make reasonable efforts to respond to all inquiries within two (2) business days. For urgent matters related to food safety or health concerns, please contact us immediately by email at [email protected].

For complaints related to privacy and data protection matters, please refer to our Privacy Policy, available on our Website, for the appropriate contact procedures and your rights under applicable law, including the California Consumer Privacy Act (CCPA/CPRA) if you are a California resident.